Shop Updates — Shipping Updates

Shipping from our fall release is in full swing! Currently our team is working on completing orders up #CC64766. Those who have selected to pick-up their order from us locally are being contacted as the orders are ready to be collected. We will continue with orders #CC64767 and onward this coming week.

Please read for important information regarding U.S. orders. Due to new customs requirements and high courier fees, we've temporarily paused U.S. shipping. While our products remain tariff-exempt, unexpected processing fees and shipping delays are affecting order fulfillment.

We're actively working on solutions, including alternative shipping methods, and will reach out directly to U.S. customers with outstanding orders. In the meantime, you can choose to hold, pay applicable fees, or request a refund.

For assistance, contact: customercare@clionadhcosmetics.com.

Since the US tariff implementation last Friday, we have continued doing additional research now that more information is available. Based on our findings, our products should be exempt from tariffs under the United States-Mexico-Canada Agreement (USMCA) since they are manufactured in Canada (and meet very specific criteria).

Please give this important update a read for the latest information on tariffs and On Topper the World preorders.

Hats off to our team! They worked incredibly hard over the last week and a half, and as of Friday morning, every non-preorder has either been dispatched or is just finishing processing. We have one last batch of orders remaining that will be getting out the door on Monday. 

As of today, May 16th, all orders up to this morning have been fulfilled and picked up from our workshop. Processing time has also returned to 1-5 business days.