FAQ
GENERAL QUESTIONS
How do you pronounce Clionadh?
It’s pronounced Klee-oh-nah
PAYMENT
What forms of payment do you accept?
We accept: Paypal, Visa, Mastercard, American Express, Apple Pay and Google Pay.
What happens if I did not receive an order confirmation, but I was charged?
Please verify that your email address is correct and check your junk mail. If your email is correct and it is not in your junk mail folder, please contact our team.
Am I able to modify my placed order or add products to it?
Unfortunately we are unable to modify or accommodate add-ons once an order has been placed. A full refund can be issued within 5 business days and you can re-order.
For assistance, please contact our team.
When will I be charged for my preorder?
Payment will be processed when the order is placed, not when the order is shipped.
SHIPPING
Do you ship internationally?
Yes, we ship to many countries worldwide. For a full list of our destinations and shipping costs, please see Shipping Information.
How long does processing take?
Standard processing time is approximately 10-15 business days. Sale processing can take 20+ business days. You will receive an email with tracking once your parcel has been dispatched.
For more information, please see our Shipping Policy.
For shipping progress updates, please see Shop Updates.
How much does shipping cost?
Shipping cost will range based on the weight of your parcel and the shipping destination. For a full list of our destinations and shipping costs, please see Shipping Information.
What postal service do you ship with?
We ship with Canada Post, which then connects with the local postal service in the destination country. We are currently in the process of partnering with UPS and DHL for additional shipping options.
What can I do if I entered my address incorrectly?
As quickly as possible, please contact our team. We will be able to update the address in our system and reprint your invoice for fulfillment.
Will I be charged customs or a handling fee on my parcel?
All packages that are imported into any country is subject to that country's taxes and duties based on specific import laws. On personal parcels, you may not get charged every time, but it is important to note that duties will always be a possibility.
What happens if my product(s) arrive damaged or an item is missing?
We’re very sorry if something ever arrives damaged or missing. Our team wraps products very securely in order to survive transit, but accidents can happen along the way.
If this occurs, please contact us within 5 business days with your order number and a photo of the damaged or incorrect item.
For assistance, please contact our team.
For more information, please see our Terms of Service.
Can I pick up my order at your location?
Unfortunately at this time, due to COVID-19 and for the safety of our employees and customers, order pickup is temporarily unavailable.
Can I ship to an APO address?
Yes. For assistance, please contact our team.
Are your products available at any retail locations?
At this time, our products are available only through our website.
We also enjoy participating in North American beauty and wellness conventions throughout the year. We recommend attending one of these events if you would like to meet our team and see the products up close before purchasing.
Please note all events have been put on an indefinite hold due to COVID-19 and for the safety of attendees and vendors. We hope to see these events resume again in the near future once it is safe to do so. We look forward to meeting you!
PRODUCTS
Are your products vegan and cruelty-free?
Yes, our products are 100% vegan and cruelty-free.
For more information, please see our Cruelty-Free Statement.
Are your products gluten, talc, and paraben-free?
Yes, our products are 100% gluten, talc, and paraben-free.
What should I do if I have any other allergen concerns?
For verification on any other cosmetic-specific allergy concerns, please contact our team.
For anyone with sensitivities or allergies to certain ingredients, we strongly recommend you read every ingredient list thoroughly and patch test before ever using a product.
What is the shelf life of your products?
The shelf life is 24 months for all of our pressed powder products, including multichromes, eyeshadows, and highlighters.
Can your products be stored in a magnetic palette?
Yes, all our pans are magnetic-responsive and will work in any empty magnetic palette.
Do you use plastic glitter in your products?
None of our shadows contain any plastic glitter components. The glitter effect in our shadows is created with large particle mineral ingredients, such as natural and synthetic mica, titanium dioxide, etc.
How should I store my Stained Glass Collection Multichromes?
Like any other eyeshadow product, store in a cool, dry place. We recommend storing in a magnetic palette to prevent damage. Do not store in a humid location, such as a bathroom.
How can I best see the colour shifts of my Stained Glass Collection Multichromes?
The visibility of the shifts for all multichromes depends directly upon under what lighting they are viewed. We recommend using more than one light source and not using diffused light or flash lighting.
What happens if the colour of my product does not match the colours I see online?
We do our best to present our products as accurately as possible in photos, however please note that there may be discrepancies due to lighting, photography, or colour display on personal electronic devices.
Any other questions? Please contact our team.