Route Shipping Insurance

How it Works

Route Package Protection is a peace of mind, low-cost insurance to fully protect your order in cases of lost, stolen, or damaged parcels. The cost of Route is calculated based on the subtotal of the order.


Have Route and need to make a claim? Keep these timelines in mind.

>> For domestic parcels (within Canada):

  1. Lost - Submit a claim within 7-30 days from the last tracking update.
  2. Stolen/Not Delivered - For anything that was marked as delivered but did not arrive, submit your claim within 5-14 days from when it was marked as delivered.
  3. Damaged - Submit a claim within 5-14 days from the delivery date.

>> For international parcels (outside Canada):

  1. Lost - Submit a claim within 20-30 days from the last tracking update.
  2. Stolen/Not Delivered - For anything that was marked as delivered but did not arrive, submit your claim within 5-14 days from when it was marked as delivered.
  3. Damaged - Submit a claim within 5-14 days from the delivery date.

For more information on Route’s package protection policies, please click here.