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Holiday Sale Shipping Update (11)

Posted by Leigh Cavanaugh on

What a week! We can’t thank you enough for your understanding as our team has worked to get back on track over the last few days. We’re happy to say that all non-preorders up to #CC4000 have been completed.

All remaining non-preorders from the holiday sale (up to December 31st) in the range #CC4001 - #CC5383 are on track to be completed by next weekend. These will start shipping out early this coming week.

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Holiday Sale Shipping Update (10) *Very Important*

Posted by Leigh Cavanaugh on

We have great news to share! The team member who was exposed has tested negative for COVID-19. Other team members have tested negative as well. This means that there was no exposure in the workplace. Our workshop has already undergone a full sanitization and we’re happy to say that those of us who have been cleared to safely return are back to work today.

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Holiday Sale Shipping Update (9) *Very Important*

Posted by Leigh Cavanaugh on

Early yesterday we found out that a team member is living with someone who just tested positive for COVID-19. We are in the process of discovering the extent of the exposure and are awaiting test results to see if anyone else is positive. In the meantime, we are following the Canadian government’s health and safety protocols in order to keep everyone safe.

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Processing Delay at Mississauga Depot

Posted by Leigh Cavanaugh on

Canada Post has experienced delays in having parcels leave their Mississauga facility as a result of COVID-19 impacts. But there is good news as of this week; employees were able to safely return to work this past weekend and have made significant progress in catching up on the backlog. Tracking numbers will continue to update as they process parcels. Thank you for your patience!

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Holiday Sale Shipping Update (8)

Posted by Leigh Cavanaugh on

All non-preorders up to #CC3000 have been shipped! Our team has already started fulfilling non-preorders from #CC3001 - #CC4000. The first shipment from this range will be dispatched tomorrow.

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