Shop Updates — News

Partial Service Suspension for Australia and New Zealand

Posted by Sherrie Orr on

Due to COVID-19, border closures have restricted flight capacity causing a temporary suspension on all air transit services via Canada Post to Australia and New Zealand. In the interim, we have set up an alternative shipping option through DHL Express, which is currently available.

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Shipping Destination Updates

Posted by Brittany Leigh Cavanaugh on

As we continue to navigate the ups and downs of this pandemic, the Clionadh team is always looking for the best and safest way to offer more shipping options. We're happy to say we have been able to add some additional destinations and services to our roster.

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Route - A New Way to Protect your Clionadh Packages

Posted by Brittany Leigh Cavanaugh on

Clionadh Cosmetics is happy to announce a partnership with Route to offer customers low-cost insurance coverage. Route will fully protect you in cases of lost, stolen, or damaged parcels. This “peace of mind” add-on option will be your point of contact for any transit-related claims.

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US Customs and USPS Processing Delays

Posted by Brittany Leigh Cavanaugh on

It has come to our attention that some packages bound for America with USPS are experiencing heavy delays through customs. In particular, we are seeing this occur frequently through the Chicago International Distribution Centre, a customs port between Canada and the US.

Affected orders are still on their way, however there may be an extended wait time as customs processes parcels. Once the package has departed from this facility, it will be handed over to USPS and delivered through their network.

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Shipping to the UK Temporarily Suspended

Posted by Brittany Leigh Cavanaugh on

Due to the changing laws with Brexit, there have been a series of new rulings that have impacted businesses worldwide. As a result, we unfortunately have had to temporarily suspend shipping to the UK for any new orders.

Current outstanding orders placed before February 24th are processing and will be dispatched on schedule.

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